KYC (Know Your Customer)

Identity verification (KYC) is a mandatory step for every BOROJEET player. It protects your funds, helps us detect fraud, and is required for compliance with anti-money laundering rules.

When KYC is triggered

  • Before the first withdrawal of any amount.
  • When deposit or withdrawal volume exceeds our risk thresholds.
  • When activity suggests duplicate accounts or third-party use.

Documents you may be asked to provide

  • Government-issued photo ID (NID, passport or driving licence).
  • Proof of address dated within the last 90 days.
  • Proof of payment instrument (e.g., bKash / Nagad screenshot showing the same name).

Review process and possible delays

Review time depends on document clarity, information matching and whether an additional check is needed. Blurred or cropped images, expired documents, incomplete details and name mismatches can delay review.

Before submitting documents

  • Use a clear, well-lit image with every document edge visible.
  • Match the legal name with the account and payment method.
  • Submit every requested side or page without covering or cropping required details.
  • Check that the document is current and readable.

Need help?

Contact support if you cannot upload a document or want to confirm what is needed for your account.

Frequently Asked Questions

BOROJEET KYC review কত সময় নেয়?

সময় document clarity, name matching এবং অতিরিক্ত review দরকার কি না তার উপর নির্ভর করে। Account status দেখুন এবং আরও তথ্য চাইলে support-এর নির্দেশনা অনুসরণ করুন।

What documents do I need for BOROJEET KYC?

You will need a government-issued photo ID (NID, passport or driving licence), proof of address dated within the last 90 days, and proof of your payment method (e.g. a bKash or Nagad screenshot showing your name).

Why does BOROJEET require KYC verification?

KYC is required to confirm your identity, protect your funds, and comply with anti-money laundering (AML) regulations. Without KYC being complete, withdrawals cannot be processed.

Can I play without completing KYC?

Yes, you can play games immediately after registration without KYC. KYC is only required as a mandatory step before your first withdrawal.

My KYC was rejected. What should I do?

Check the rejection reason sent to your registered contact. Common causes include blurry document photos, a name mismatch with your payment method, or an expired ID. Resubmit clear photos or contact support for guidance.